Chorus by ZoomInfo - The software that just keeps on giving
We use Chorus by ZoomInfo for 2 major needs, which is finding contacts within an organization to build business and pipeline and reviewing …
Overview
What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
Recent Reviews
How Chorus by ZoomInfo Differs From Its Competitors
Awards
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Reviewer Pros & Cons
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Procore Technologies (Information Technology & Services, 1001-5000 employees)
Sr Account Development Rep
Coupa Software (Information Technology & Services, 1001-5000 employees)
Video Reviews
2 videos
Chorus' Call Recording Allows Call Playback In Order to Help Hold Employees Accountable: User Review
03:02
User Review: Call Recording Through Chorus Works As A Key Tool In Content Recall & Employee Coaching
02:06
Pricing
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What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, helping sales teams to hit their number.
Chorus by ZoomInfo Features
- Supported: Call Processing, Transcript & Recording
- Supported: Deal Inspection
- Supported: Meeting Experience through Meeting Briefs, Meeting Summaries, Trackers
Chorus by ZoomInfo Screenshots
Chorus by ZoomInfo Videos
How MongoDB has cut ramp time and accelerated deal cycles using Chorus.
Chorus.ai can identify any deals that are at-risk in a sales pipeline.
In a few keystrokes, Chorus can be used to filter through conversations and pinpoint relevant information.
With the Chorus.ai by ZoomInfo mobile app, calls can be accessed on the go.
How Chorus Helps to Reduce New Hires Ramp Time
Chorus by ZoomInfo Integrations
- Zoom
- Webex Calling
- GoTo Meeting
- Join.me (discontinued)
- ClearSlide
- BlueJeans Meetings (discontinued)
- RingEX
- ConnectAndSell
- Salesloft
- Talkdesk
- Outreach
- Slack
- Five9
- Skype for Business, now part of Microsoft Teams
- HubSpot CRM
- Google Calendar
- Natterbox
- Dialpad Ai Meetings
- Salesforce Sales Cloud
- InsideSales Playbooks
- Koncert
- Truly
- Meet
- Outlook
- Gmail
Chorus by ZoomInfo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Anywhere |
| Supported Languages | English |
Chorus by ZoomInfo Downloadables
Frequently Asked Questions
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
Reviewers rate Speech-to-Text Transcription and Keyword Detection and Call Recording Playback highest, with a score of 9.4.
The most common users of Chorus by ZoomInfo are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(411)Attribute Ratings
Reviews
(1-25 of 187)Companies can't remove reviews or game the system. Here's why
April 19, 2024
Chorus by ZoomInfo and its wonderful insights
Chorus by ZoomInfo is used in my organisation as a note taker who joins prospect meetings. I find it super useful as often when engaged in conversation it is hard to make notes and remember everything discussed. The tool at the end of the meeting which provides a meeting recap and overview is so great and assists me with adding notes into our CRM
- Meeting notes
- Analytics
- Actionable items
- It would be great if we could have the icon hidden during meetings
- Making notes more conversational rather than dot points
- When sharing meeting with colleagues who aren't users it would be good if they could see analytics too
April 15, 2024
Chorus by ZoomInfo 10 Point Meeting Summary is great
Chorus by Zoominfo gives a 10-point breakdown of every conversation that is easy for the sales team to review! The AI email breakdown after calls is my favorite feature. I copy and paste it every time and put it in the notes tab on HubSpot to refer to. It's also nice that it automatically adds to customer calls, and I don't have to remember to turn on the recording.
- AI conversation breakdown in ten sentences
- Easy to create snippets of conversations to send to colleagues
- Automatically add to zoom call
- Sometimes hard to search for old calls in Chorus by ZoomInfo
- Volume of this call is being recorded when someone joins the zoom call is loud
October 05, 2023
Great for subject matter experts
As the manager of curation, I review calls with customers from our sales, partnerships, and customer success teams in order to gain customer and industry insights for product development and department roadmapping.
- Call summaries
- Using the call summary/transcript to identify key points
- Identifying the owner of each call
- User interface
- Searching for calls with specific people
- Searching for calls by department
September 11, 2023
Works well, and is improving
Chorus records and transcribes our sales calls, and pulls out pertinent information we can use to propel the potential customers through the sales process. The program is able to draw out nuggets of information for us to use in our subsequent outreach. We can create snippets of conversations to send to prospects, so they remember important parts of the conversations. We are also able to listen to each other's calls for training purposes.
- Training: We are able to listen to team member's meetings to learn from a good sales call, and/or to offer helpful advice for future calls.
- Creating smaller snippets: We can create snippets of the calls to send in follow up emails to the meeting attendees.
- Analytics: analyses of meetings are helpful for our management team. They're able to determine how often each person was talking about which topics, etc. It's helpful during their one-on-one meetings
- AI tool: their transcription AI tool has improved, but could be better. It isn't always as accurate as it could be.
- Comes in late: We would like Chorus to come to the conversation as we first arrive at the online meeting. Meetings will often start early as soon as a guest come son the call. However, Chorus will turn on a couple minutes after the meeting is set to begin. Their 'the meeting is being recorded' announcement then interrupts our call. We've asked about this several times, but Chorus is unable to have Chorus come on before the meeting time.
- Team members can easily disconnect calendars: while this feature is good in most circumstances, our team doesn't always turn it back on. Their concern is 'big brother' watching their calls. We are unable to stop them from toggling the program on and off.
September 11, 2023
Solid for Call Coaching & Product Feedback solution
We used Chorus mainly for 2 functions: Call coaching on the sales side and product feedback from sales convos to our product team.
- Call clipping makes it easy share snippets from calls across the sales team or to other teams
- Easy distribution of recorded calls for enablement purposes
- Feels like Chorus at times will inconsistently join calls
- At times can inconsistency record calls as well
August 10, 2023
Why wouldn't you use Chorus??
We use Chorus every day!! From Sales prospecting, to Account Executives connecting with our clients, to Implementation Managers, Customer Success Managers and Strategic Product Consultants engaging with clients in meetings.
- LOVE THE AI CALL SUMMAY FEATURE!
- Connects seamlessly with Zoom
- Easy to search and find previous call recordings
- Easy to share call recordings with our clients. This comes in particularly useful when delivering virtual trainings
- I think Chorus is improving all of the time, and I dont have anything to note here
July 31, 2023
A sales tool to help improve employee conversations
Chorus helps me to break down the large number of calls my team makes into usable portions so that I can focus on giving the best constructive feedback to help my team succeed. I enjoy viewing the transcripts to help locate keywords or phrases during meetings. Chorus also provides meaningful analytics to determine the team's effectiveness.
- Filtering
- Transcibing
- Searching
- Initial setup
- In depth reporting
- Comparisons
July 25, 2023
Chorus by Zoom is accurate and saves time
We use Chorus to record discovery calls and demonstrations. The tool has many useful features such as sharing, annotating, and summarizing the meeting with the next steps.
- highlighted snippets weekly email
- sharing the meeting
- summarizing the highlights of the meeting
- capturing the next steps
- send via Slack
- send via hyperlink
- playback at various speeds
- mark locations within the meeting
- highlighted snippets weekly reminder emails
May 08, 2023
Good basic tool for meeting capture.
ZoomInfo's Chorus is a good basic tool for capturing meetings that offers some useful features for recording and transcribing conversations. While it has some benefits, there are some areas that could be improved, such as its user interface. The AI-powered transcription feature is particularly impressive, accurately transcribing conversations and making it easy to search for specific keywords or phrases later on. Additionally, Chorus allows users to highlight key moments from a meeting, making it easy to go back and review coaching moments. The UI navigation can be a bit confusing, and can take some time to get used to. Additionally, while Chorus provides decent data and analytics about meetings, it can be difficult to interpret the information and turn it into actionable insights. Overall, Chorus is definitely worth considering as a tool to capture and analyze meetings. Ultimately, we ended up switching to Gong for its more robust set of features.
- The transcription is fairly accurate.
- The recorder captures meetings without too many issues.
- It's easy to share videos internally and externally.
- The product UI could be more intuitive and user friendly
- The data insights could be more actionable
- It would help to have more user training available for frontline managers
January 30, 2023
Great tool!
- Word analysis
- Better voice recognition
December 02, 2022
Chorus.ai is Awesome!
- Really good job at picking up on follow up questions
- Chorus.ai does good segmenting out each speaker for review
- I like how it will let you sent snipits and small sections of the call without having to review the whole thing
- I think it does a good job and can't think of something I would change
November 27, 2022
Focus on the conversation at hand - not on taking notes
- Great recording quality
- Records the entire meeting, not just audio. Shows screen sharing & chats that occured
- Notifications
- Better Transcripts - some of the words and paragraphs aren't captured correctly, and sometimes end up not making sense
- Chorus.ai doesn't always automatically join the meetings I am expecting it to
- I sometimes have difficulty accessing peer recordings
November 03, 2022
Poor speech-to-text, cluttered content, difficult to search
Score 1 out of 10
Vetted Review
Verified User
- Nice graphic showing who speaks when in a call
- Snippet tool is good
- Voice to Text is inferior to Microsoft Teams
- Action/next step detection
- Much unhelpful repetition of irrelevant text items from a call
- Poor searching across calls -i.e. not able to search for in-call content across calls, meaning we have to rely on the call title being relevant, and then searching the in-call transcript (which is not reliable )
- Best thing for me is that I know I will be able to watch everything again later, so I don't have to take notes all the time, and I can focus on what the customer is saying.
- Sometimes the transcriptions are not much accurate, specially when the conversation happens to be with non-native english speakers.
- Speed of transcription
- Accuracy of transcription
- User friendly reviewing
- UI occasionally is tough to use on complex calls in my experience.
- Doesn't always record even when external participants set it up.
- Breaks semi-frequently.
June 26, 2022
Why you need Chorus.ai!
- Recording the call
- Gives coaching or advice
- Shows # of times a word or phrase was said
- The chime when starting calls
- Having correct info from people on the call
- Making sure name, title, company match
June 11, 2022
Chorus.ai - valuable for employees and managers
- Meeting Recording - usually works without any effort by users
- Metrics and skill assessment - makes it easier for managers and employees to keep up
- Easy sharing of videos with clients/prospects
- More streamlined process for manually uploading videos from Zoom.
- Real-time notifications of skills/metrics maybe via email or Slack.
- More editing abilities - fonts/colors/images.
- Transcribing my calls is always so nice!
- Usually auto joining my calls.
- Sending meeting recording emails after the call.
- Sometimes Chorus.ai will drop from my calls or not join my calls.
- Sometimes the attendance names don't update in my Chorus.ai.
June 10, 2022
Chorus has Increased Collab on our Sales Team!
- Snippet Feature
- Coaching
- Recording
- Occasionally does not show up for meetings.
- Takes some time before you can review a call.
- Breaks out each speakers talk track.
- Tracks topics and breaks them out so you can view them in the talk track.
- Easily share the recordings.
- It takes a long while for the videos to process before they are availible.
June 10, 2022
I love Chorus, happy to have it again
- Talk time percentages
- Recording quality
- Easy to use
- More automated integrations with other calling platforms.
- Room for improvement details. Understanding why the software believes a deal is in jeopardy.
June 10, 2022
Easy to use and very helpful tool
- The note taking is excellent.
- I would like to tag Chorus calls in Salesforce/Slack for easy reference.
February 25, 2022
You'll never have to talk and take notes simultaneously ever again
- The transcription of Indian dialect is better than some of the competitors
- The time taken to analyze the call is much quicker than the competition
- Affordable pricing
- It drops off a live call at times. These bugs should be ironed out
- It misattributes the call owner sometimes
- Integration with calling software like Aircall, CallHippo, etc.
February 17, 2022
Invaluable Asset for Sales Teams!
- Chorus.ai provides a detailed, analyzed recording of your call that is associated with the opportunity in Salesforce, making it easy to organize within the sales cycle.
- The transcription of the meeting that is searchable is such a time saver, it allows you to keyword search your call and get to the spot you need to hear immediately.
- The sharing function allows you to not only share the call with coworkers and prospects but also to crop it how you want it, password protect it, be notified when someone views the recording, and more.
- Sometimes, the speaker separation/transcription is not correct, but I would expect that with any transcription tool, and it's still easy for me to figure out what was said and by whom when I listen back to the recording.
- I'd like the system to tag things like "engaging questions" "risks" during the call a little more accurately so that the analytics are as accurate as possible, but it's a very minor.
- There are a lot of very helpful analytics in Chorus.ai that I never looked into - perhaps the user interface could be updated to suggest them to us or make them more intuitive to find.
January 31, 2022
Chorus.AI Review
- Recording quality
- AI to identify steps
- Better text transcription